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All Members of the Planning Institute of Australia are bound by the ž Code of Professional Conduct. The Code provides the core principles of conduct required of ž Members to ensure they practice their profession with the highest ethical and professional standards to foster confidence and respect for the planning profession within the community.

ž Code of Professional Conduct

[PDF 136KB]


Complaints Policy

The Complaints Policy explains how a complaint about a ž member can be made to ž, what kind of issues ž can consider, and what the ž member and the person making the complaint can expect from the process. The policy supports ž's By-laws around the investigation of an alleged breach of the ž Code of Professional Conduct.

ž Complaints Policy

[PDF 376KB]

Mediation & making a complaint

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Ethi-call - The Free Ethics Counselling Helpline

The human experience can be complex.

Tough decisions are part of being human. Sometimes we just want to talk it through but it can feel like there’s nowhere to turn.

From choices around birth and death, to those arising within workplaces and communities, our lives are filled with these unpredictable and life-changing challenges that can leave us feeling uneasy, unsure and alone.

Friends and colleagues may offer conflicting advice. Other doors may be closed.

At these times, it helps to have access to an impartial, experienced voice that can help you make your way through.

What is Ethi-call?

Ethi-call is a free, independent, national helpline available to all. It provides expert and impartial guidance to make your way through life’s toughest challenges. Operating for over 25 years, it’s the only service of its kind in the world.

Who is it for?

Ethi-call is for everyone. Whether your ethical issue is a personal or professional one, we’re here to help you make your way through, to find clarity and a path forward, when you’re stuck and struggling to know what to do.

How does it work?

When you speak to an Ethi-call counsellor, you’ll be talking to someone who is trained to take you through a series of questions that help shine a light on the problem you’re trying to solve. They won’t tell you the answers, but they will provide you with the tools to get to a decision that’s right for you.

Where do I book?

You can book a private one-hour appointment with an Ethi-call counsellor at Ethi-call is available day and night, seven days a week.